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Customer Service Contact Information:
(800) 621-7619 phone
customerservice@nsc.org email
 
Frequently Asked Questions:
 
1. Question: Where Should I Start?
Answer: If you have previously made purchases in our shopping cart without also being registered through our website at nsc.org, your shopping cart password will be invalid. Please register at nsc.org and your new password will be valid for both our website and the new shopping cart. Please contact Customer Service at 1-800-621-7619 for assistance or email us at customerservice@nsc.org. Browse the product offerings. You may add/remove products from your cart as you shop. Payment information provided via the checkout process is encrypted securely. After your order has been submitted, you will receive an email confirmation to your registered email address with a unique order number for your reference. Member Pricing and Member Exclusive Products are available to all current members at a savings of approximately 30% off the non-member prices. If you do not currently have National Safety Council membership and would like to learn more about becoming a member, please click on the following link http://www.nsc.org/members_get_more/BecomeaMember/Pages/Home.aspx or call Customer Service at 1-800-621-7619.
2. Question: Shipping & Returns
Answer: Shipping: The buyer is responsible for customs, duties and taxes abroad. Satisfaction Guaranteed: We want you to be completely satisfied with your purchase from the National Safety Council. If you are not completely satisfied, you may qualify for credit or exchange if the merchandise is returned within 30 days of shipment, unused, in salable condition, and in original packaging. IMPORTANT EXCEPTIONS: Software and other digital products, i.e. videos, CD ROMS, DVD’s, as well as personalized products, are excluded from the policy. All sales for these types of products are final. Instructions: Please contact Customer Service at 1-800-621-7619 for a Return Materials Authorization (RMA). Any returns without the Return Materials Authorization cannot be credited or refunded. Restocking Fee: A restocking fee may apply.
3. Question: Pricing and Terms
Answer: Price Change Notification: Merchandise and prices are subject to change without notice. While we make every effort to ensure the accuracy of information online, occasional errors may occur. We reserve the right to make corrections. Tax Exempt Customers: Your Tax Exempt Letter must be on file with us for your order to reflect your tax exemption.
4. Question: General Information
Answer: Copyright Waiver of First-Sale Doctrine: The National Safety Council's materials are fully protected by the United States copyright laws and are solely for the noncommercial, internal use of the purchaser. Without the prior written consent of the National Safety Council, purchaser agrees that such materials shall not be rented, leased, loaned, sold, transferred, assigned, broadcast in any media form, publicly exhibited or used outside the organization of the purchaser or reproduced, stored in a retrieval system or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise. Use of these materials for training for which compensation is received is prohibited, unless authorized by the National Safety Council in writing. Use of Materials: Merchandise is generally available to both members and nonmembers of the National Safety Council. (Certain awards, incentive materials and other items bearing the Green Cross for Safety emblem may be purchased only by members and US Government agencies.) National Safety Council materials may not be used to convey the impression that the Council has approved any commercial product or service. Products may be purchased through the shopping cart by using American Express, Discover, VISA or MasterCard credit cards.
 
 
 
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